Privacy and Return Policy

Rent-N-Roll Midwest has created this privacy statement in order to demonstrate our commitment to privacy to our customers and users of this website. This Privacy Policy governs the manner in which Rent-N-Roll Midwest uses, maintains and discloses information collected from its customers and users of its website.


Rent-N-Roll Midwest is committed to developing long-lasting relationships based on trust. In furtherance of this goal, Rent-N-Roll Midwest will do everything in its power to ensure that your right to privacy is maintained and protected. This website is not directed at children under 13 years of age.

Information We Collect

Rent-N-Roll Midwest may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services and in other instances when users are invited to volunteer such information. The data we collect is information that identifies you personally, such as:

Your name
Email address
Postal address
Telephone and telefax numbers
Credit card information
Other billing information

Rent-N-Roll Midwest may also collect information about how users access the website using a tracking ID unique to each user through the use of cookies. By submitting any of this information through our website, you give Rent-N-Roll Midwest employees permission to contact you via the information provided.

What are Cookies?

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer's hard drive for an extended period of time. Your browser's help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Rent-N-Roll Midwest to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by Rent-N-Roll Midwest to store whether, for example, you want your password remembered or not, and other information. Cookies used on the Rent-N-Roll Midwest website do not contain personally identifiable information.

Log Files

Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.

How We Use This Information

Rent-N-Roll Midwest may use the personally identifiable information we collect to contact customers regarding products and services offered by Rent-N-Roll Midwest and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts. Rent-N-Roll Midwest will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.

Disclosure of Information

Rent-N-Roll Midwest may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case Rent-N-Roll Midwest is sold, the information collected from users may be transferred to the new owners. Rent-N-Roll Midwest may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by Rent-N-Roll Midwest from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as Rent-N-Roll Midwest, and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

Special Offers and Updates

Our customers and users will occasionally receive newsletters or emails with information on products, services or special offers. Out of respect for the privacy of our users, Rent-N-Roll Midwest gives them the opportunity to opt-out from receiving these types of communications.

Service Announcements

On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Legal Disclaimer

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order, subpoena or other legal process served on Rent-N-Roll Midwest. The Rent-N-Roll Midwest website contains links to other sites. Please be aware that Rent-N-Roll Midwest is not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. The Rent-N-Roll Midwest Privacy Policy as described herein applies solely to information collected by Rent-N-Roll Midwest.

Maintenance of Information

The information provided to Rent-N-Roll Midwest is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by Rent-N-Roll Midwest. Rent-N-Roll Midwest employs industry-standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Rent-N-Roll Midwest.

Your Responsibility

You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.



If you decide to cancel your order for any reason, prior to delivery, simply call or email your local store and we will make arrangements for the refund of your Roll Now initial payment.


When a Roll Now order is submitted, for credit cards, debit or check cards, your bank or financial institution will authorize a payment at the time of the transaction and place a hold on your account. The authorization from the bank or financial institution may temporarily decrease your available funds.


Your account will be billed at the time of the transaction. If the order is canceled and a refund is requested, your bank or financial institution will determine when the hold will expire and when the refunded amount will be made available. The funds will be refunded to the original method of payment and should be available within 3 to 5 business days. Any inquiries regarding the refund period should be directed to your financial institution.